General conditions of sale online : https://www.louis-herboristerie.com/en/
The present conditions of sale are concluded on the one hand by the company in natural person "Biovicta" whose registered office is Rue de l'Expansion 5 - 4460 - Grâce-Hollogne (Belgium), registered in Arlon under the number BE0692824181 hereafter referred to as "Biovicta" Louis Herbalism " and on the other hand, by any person or entity wishing to make a purchase via the Internal sitet https://www.louis-herboristerie.com/en/ hereinafter referred to as "the client".
The present conditions of sale aim at defining the contractual relations between " Louis - Herboristerie " and the customer and the conditions applicable to any purchase made through the merchant site " https://www.louis-herboristerie.com/en/", qhe client is either a professional or a consumer.
The acquisition of a good through the present site implies an acceptance without reserve by the customer of the present conditions of sale.
These conditions of sale shall prevail over any other general or particular conditions not expressly agreed by " Louis - Herbalism ".
" Louis - Herboristerie" reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force at the date of the order by the customer.
Characteristics of the goods offered
The products offered are those listed in the catalog published on the site https://www.louis-herboristerie.com/en/.
These products are offered while stocks last.
Each product is accompanied by a description established by the supplier, all additional information can be obtained by mail at the following address firstname.lastname@example.org
The legal guarantee of 2 years is applicable for the products concerned (essential oil diffusers).
The prices appearing in the catalog are prices including all taxes in euro taking into account the VAT applicable on the day of the order; any change of the rate could be reflected on the price of the products or the services.
" Louis - Herboristerie" reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the client.
The prices indicated include the costs of order processing, but do not include the costs of packaging and delivery, which vary according to the weight and destination of the shipment. The amount of the shipping costs is automatically calculated and will be visible directly in the shopping cart.
Any order delivered outside the European Union may be subject to possible taxes and customs duties that are imposed when the package reaches its destination. These possible customs duties and taxes related to the delivery of an item are the responsibility of the customer " Louis - Herbalism " is not required to check and inform the customer of the applicable customs duties and taxes. It is the customer's responsibility to check with the appropriate authorities in his country.
The online sale of products presented in the site is reserved for customers residing in Belgium, France (including DOM-TOM), Luxembourg, Switzerland, Austria, Canada, Ireland, Spain, Netherlands, Chile, Italy, Germany, Vietnam, Hong Kong.
The customer, who wishes to buy a product must :
- Fill in the identification form on which he/she will indicate all the requested information;
- Fill in the online order form giving all the references of the chosen products;
- validate his order after having checked it;
- make the payment in accordance with the conditions;
- confirm his order and payment.
The confirmation of the order implies the acceptance of the present conditions of sale, the recognition of having perfect knowledge of them and the renunciation to prevail itself of its own conditions of purchase or other conditions.
All the data provided and the recorded confirmation will be worth proof of the transaction. The confirmation will be worth signature and acceptance of the operations carried out.
"https://www.louis-herboristerie.com/en/ "will communicate by e-mail the confirmation of the registered order.
In accordance with the legislation in force for distance selling (economic law code), the customer has the right to renounce his purchase without penalty and without giving any reason. The customer has a period of 14 calendar days from receipt of the ordered products to return them to " Louis - Herboristerie " for exchange or refund, excluding return shipping costs. In order to obtain a refund or exchange, the customer must return the new products (with the delivery note) in their original packaging, intact, accompanied by all possible accessories (such as user manuals and documentation) to the following address Ardennes Commerce Logistique For Louis Herbalist's shop 24 avenue de Blagny 08110 Carignan (France).
If the products are returned to " Louis - Herbalism" under the conditions and within the time limits mentioned above, " Louis - Herboristerie " commits itself to reimbursing the sums paid by the client, (with the exception of transport costs), without charge. The refund will be made within a maximum of 14 days from the date of receipt of the goods by Louis - Herbalism.
Link to the withdrawal form Withdrawal form
Terms of payment
The price of the products is payable in cash by one of the means of payment proposed on the site the day of the placing of the order.
The protection against fraudulent use of the means of payment used for the transaction, in particular following a hacking, as well as against possible contestations of the payment of the price of an order is ensured by the Hipay company.
The order validated by the buyer becomes effective only when the company Ingenico has given its agreement on the execution of the transaction. In case of refusal of the company Ingenico, the order will be automatically cancelled and the customer will be informed by e-mail.
The information concerning the order is subject to automated data processing, for which Ingenico is responsible. The purpose of this automated data processing is to fight against credit card fraud. Ingenico and " Louis - Herboristerie" is the recipient of the data related to the order. Failure to transmit the data related to the order prevents the transaction from being completed and analyzed. In case of fraudulent use of a credit card, irregular declaration or anomaly, the coordinates related to the order associated with this unpaid order may be registered in a payment incident file.
A detailed invoice will be sent to the buyer. This invoice will be attached to the package.
Deliveries are made to the address indicated in the order form, which can only be in the agreed geographical area.
The risks are the responsibility of the customer from the moment the products have left the premises of " Louis - Herboristerie ". In the event of damage during transport, the justified protest must be formulated near the conveyor within three days as from the delivery.
The delivery times are given as an indication only; if they exceed 15 days from the order, the sales contract may be cancelled and the customer reimbursed.
The shipping cost for a delivery in a post office or a relay point is fixed at 4,40€ (France), without weight limitation.
The delivery is available for any order over 65€ of purchase (for Belgium and France).
The price for other countries varies according to the weight and the destination: if the parcel exceeds 2 Kgs, we will contact you after the validation of your order in order to present you the additional cost related to the transport. You will then be able to decide to pay this extra cost to finalize your order or refuse it. In this case, your order will be fully refunded.
All claims, requests for exchange or refund must be made by mail to the following address Louis herboristerie Rue de l'Expansion 5 - 4460 - Grâce-Hollogne (Belgium)within 15 days of delivery.
" Louis - Herboristerie ", in the process of selling online, is only held by an obligation of means, its responsibility cannot be engaged for a damage resulting from the use of the Internet network such as loss of data, intrusion, virus, rupture of service, or other involuntary problems.
Sponsorship and coupons
" Louis - Herboristerie" offers its customers the possibility of sponsoring one or more people around them with different names and addresses. The sponsorship consists in encouraging the members of the site who wish it to recommend, as a sponsor, the site to other people, Internet users not yet members, so that they discover in their turn the universe of " Louis - Herbalism ". The sponsored persons become godchildren and can in turn become sponsors. Please note that a sponsoree can only correspond to one sponsor.
" Louis - Herbalism " reserves the right to make any changes to the sponsorship program, without notice or obligation to justify its decision and without being held liable for such changes.
Coupons cannot be combined. They cannot be used for the following categories: dehydrators and related accessories, water coolers and related accessoriesmassage tables and related accessories.
All the elements of the site of " Louis - Herboristerie " are and remain the exclusive intellectual property of Louis - Herbalism ".
No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, the elements of the site whether they are software, visual or sound.
Any simple link or hypertext link is strictly prohibited without the express written consent of " Louis - Herbalism ".
The collection of personal information for the purposes of distance selling is mandatory, this information is essential for the processing and delivery of orders. Failure to provide this information will result in the non-validation of the order.
" Louis - Herboristerie" complies with the Belgian law of December 8, 1992 regarding the processing of personal data, revised by the law of December 11, 1998, which takes into account the European directives of October 24, 1995.
This law requires that the company collecting personal data must have the consent of the person concerned, that the data must be accurate and that it must be collected for a specific, clear and legal purpose. Every person must have access to this personal data and the right to modify it. In accordance with the law, the processing of personal information about customers has been declared to the Commission for the Protection of Privacy. The customer has the right to access, modify, rectify and delete data concerning him/her, which he/she can exercise at " Louis - Herbalism ".
" Louis - Herboristerie" undertakes never to communicate the details of its customers to a third party.
Archiving - Proof
" Louis - Herboristerie " will archive the order forms and invoices on a reliable and durable medium constituting a faithful copy of the transaction.
The computerized records of " Louis - Herboristerie" will be considered by the parties as proof of communications, orders, payments and transactions between the parties.
In case of difficulties in the application of this contract, the client and " Louis - Herboristerie" reserve the possibility, before any action in justice, to seek a friendly solution. Failing that, only the jurisdictions of Lieges (Belgium) are qualified, whatever the place of delivery of the products or the residence of the customer.
ODR link in case of dispute https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR
Contracts and all legal relationships between " Louis - Herboristerie" and the customer are subject to Belgian law.